Laptop & Software
Self-Help Guide

How to log in to Microsoft Teams

A simple, step-by-step guide for new users to log in to the Teams desktop app or web version.

Messages not sending or chat not loading

Resolve delayed Teams messages and loading issues, especially after Windows updates.

Notifications delayed or not arriving

Teams notifications not showing up or arriving late.

PDF won't open, opens blank, or looks corrupted

A drawing file opens as blank or appears corrupted inside Bluebeam.

Markup / measurement / takeoff tools are unresponsive or lagging

Annotation tools stop responding or the whole file becomes sluggish.

Studio session won't sync or teammates' markups are missing

Bluebeam Studio session not showing team markups or refusing to sync.

Printing or 'Flatten & Export to PDF' problems

Export or print actions fail, produce errors, or stall.

Bluebeam cache issues — thumbnails wrong, pages blank, or corrupt display

Pages render blank, show wrong content, or thumbnails in the Pages panel look garbled. This is almost always a corrupted Bluebeam cache problem.

Bluebeam rendering issues — blurry drawings, slow zoom, or pixelated PDF

PDFs appear blurry when zooming in, drawing lines look pixelated, or the screen takes a long time to render after scrolling. This is a rendering engine or display driver issue.

Emails not sending or receiving

Outlook is stuck — emails won't go out or new emails aren't arriving.

Calendar not updating or appointments missing

Your calendar isn't refreshing or shared calendars appear out of sync.

Outlook is frozen, crashing, or won't open

Outlook freezes completely or fails to launch at all.

Files not syncing, red or yellow icons

OneDrive shows sync errors — red X or yellow triangle icons on files or folders.

'Files On-Demand' errors or files showing as unavailable

Files marked as online-only can't be opened because of On-Demand sync errors.

Laptop feels slow or sluggish

Bluebeam, Teams, or Chrome are running slowly or the whole system feels sluggish.

Wireless mouse or keyboard not responding

Peripheral stopped working — cursor frozen, keys unresponsive, or mouse jumping.

Keyboard typing wrong characters or keys not responding

Keys produce wrong output, are stuck, or don't respond at all.

Wi-Fi says 'Connected' but nothing loads

Internet appears connected but websites and apps won't load.

VPN won't connect or keeps disconnecting

The company VPN fails to connect or drops repeatedly.

Internet feels slow with large drawing files

Performance degrades noticeably when downloading or working with large PDFs.

Ethernet cable not working

A wired connection is showing as connected but has no internet, or isn't detected.

External monitor not detected

Plugged in a monitor but nothing appears on it.

Drawings look blurry, too small, or too large

Display scaling is causing PDFs or drawings to appear incorrectly sized.

Screen flickering

The monitor or laptop screen flickers or flashes.

Printer shows as 'Offline'

The printer appears offline and won't accept print jobs.

Print job stuck in the queue

Documents are stuck and the printer won't proceed.

Scanned drawings don't appear on my laptop

Scanner completed but the files aren't showing up.

Account locked after too many failed attempts

Your account is locked and you can't log in.

MFA codes not working

Multi-Factor Authentication codes are being rejected.

'Your session has expired' pop-ups appearing repeatedly

Teams or Outlook keeps asking you to sign in again.

Can't hear anything in a Teams call

No audio output during online meetings.

Others can't hear you in a Teams call

Your microphone is not being picked up by other participants.

Camera not working in meetings

Your webcam doesn't appear or shows a black screen in Teams.

Echo or feedback during calls

Participants hear an echo or feedback loop during the meeting.

How to make your IT request as fast as possible

Ensure your IT request is handled quickly and efficiently.