OneDrive§3.4
Files not syncing, red or yellow icons
OneDrive shows sync errors — red X or yellow triangle icons on files or folders.
Step-by-step fix · 5 steps
- 1
Hover over the OneDrive icon in the system tray (bottom-right) to see the current sync status message.
- 2
Pause and resume syncing: click the OneDrive icon → gear/settings icon → Pause syncing for 2 hours, wait a minute, then resume.
- 3
Sign out and back into OneDrive: OneDrive icon → Settings → Account → Unlink this PC, then sign back in. Your files remain safe in the cloud throughout.
- 4
Restart the laptop.
- 5
Access your files directly in SharePoint via Chrome — this always shows the latest version even if local sync is stuck.