Login & MFA§10.3
MFA codes not working
Multi-Factor Authentication codes are being rejected.
Step-by-step fix · 3 steps
- 1
Check that your phone's time is set to Automatic / Network time — authenticator codes are time-based, and even a few seconds of drift can cause failures.
- 2
Make sure your phone has an internet connection (Wi-Fi or mobile data) when generating the code.
- 3
If you recently got a new phone and have not transferred your authenticator app, contact IT/Admin to re-register MFA on your account.