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Login & MFA§10.3

MFA codes not working

Multi-Factor Authentication codes are being rejected.

Step-by-step fix · 3 steps

  1. 1

    Check that your phone's time is set to Automatic / Network time — authenticator codes are time-based, and even a few seconds of drift can cause failures.

  2. 2

    Make sure your phone has an internet connection (Wi-Fi or mobile data) when generating the code.

  3. 3

    If you recently got a new phone and have not transferred your authenticator app, contact IT/Admin to re-register MFA on your account.