When to contact IT/Admin immediately — skip self-troubleshooting
Situations that require IT/Admin straight away, without attempting any self-troubleshooting first.
Critical — Read Before Proceeding
For security incidents (phishing, ransomware, unexpected encryption), contact IT immediately. Do not click any links or try to 'fix' it yourself — doing so can make the situation significantly worse.
Step-by-step fix · 4 steps
- 1
Suspicious emails, phishing attempts, or anything that looks like a security concern — report it immediately and do not click any links.
- 2
Visible physical damage to the laptop, screen, charger, or peripherals.
- 3
Any message mentioning 'data loss', 'ransomware', or files that have unexpectedly become encrypted or locked.
- 4
New software installations, licence purchases, or access permission requests — for example, needing access to a new SharePoint site or monday.com board.