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Internal Docs/Audio & Video/Can't hear anything in a Teams call
Audio & Video§11.1

Can't hear anything in a Teams call

No audio output during online meetings.

Step-by-step fix · 3 steps

  1. 1

    Click the '…' menu during a call → Device settings → confirm the correct output device (speaker or headset) is selected.

  2. 2

    Right-click the speaker icon in the taskbar → Open volume mixer — make sure Teams is not muted there.

  3. 3

    If using a headset, check it is properly plugged in or paired, and that its own physical volume or mute switch is not engaged.