OneDrive§3.4
'Files On-Demand' errors or files showing as unavailable
Files marked as online-only can't be opened because of On-Demand sync errors.
Step-by-step fix · 4 steps
- 1
Right-click the file in File Explorer → 'Always keep on this device' to force a local download.
- 2
Check the OneDrive icon for sync errors and resolve those first (see 'Files not syncing' above).
- 3
If the file is urgent, access it directly through SharePoint in Chrome.
- 4
Restart the laptop and allow OneDrive to fully re-sync.