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Internal Docs/Printer & Scanner/Scanned drawings don't appear on my laptop
Printer & Scanner§8.3

Scanned drawings don't appear on my laptop

Scanner completed but the files aren't showing up.

Step-by-step fix · 3 steps

  1. 1

    Check the scan destination folder set on the scanner or printer — scans are often sent to a shared network folder rather than directly to your laptop.

  2. 2

    If the destination is a OneDrive or SharePoint folder, check the sync status (see OneDrive section) — the scan may have arrived but not yet synced down to your laptop.

  3. 3

    Ask whoever is near the scanner to confirm the scan completed successfully on the device's own screen.