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Internal Docs/Login & MFA/Forgotten password
Login & MFA§10.1

Forgotten password

Can't remember your work account password.

Critical — Read Before Proceeding

Too many incorrect password attempts will lock your account automatically. If you are unsure, contact IT/Admin straight away rather than guessing.

Step-by-step fix · 2 steps

  1. 1

    Use the company's self-service password reset option if it appears on the sign-in screen.

  2. 2

    If no self-service option appears, contact IT/Admin directly — do not guess repeatedly.