When to Contact IT§13.3
How to make your IT request as fast as possible
Ensure your IT request is handled quickly and efficiently.
Step-by-step fix · 4 steps
- 1
Take a screenshot of any error message before closing it.
- 2
Note exactly what you were doing when the issue occurred.
- 3
List the steps from this guide you have already tried.
- 4
Mention how urgent it is — for example, 'blocking a deadline today' versus 'minor annoyance'.
Tip
The more context you provide upfront, the faster IT can resolve your issue without needing to come back to you for basic information.